Nutritional Counseling

ILS goes beyond providing meals by offering individualized nutritional counseling to members. This critical level of personalized support ensures members understand the importance of good nutrition and how following a meals program will positively contribute to their overall health.

Why worry about nutrition?

  • Progressive loss of lean body mass is a natural part of aging, with hospital stays greatly exacerbating that process.
  • Research suggests that up to 50% of hospitalized patients are malnourished, and many continue to lose weight after discharge, putting them at significant risk of re-hospitalization
  • Poor nutrition is linked to slower healing rates, increased risk of complications, delayed recovery, and increased length of stay – costly for plans and providers and life-threatening for members

**To supplement section with guidance from ILS on counseling services**

ILS employs Registered Dietitians (RDs) to provide one-on-one telephonic nutritional counseling.
Health care members have access to individualized nutritional assessments plus counseling in the various meal options to assist in healthy eating and lifestyle. ILS nutritional interventions are guided by the Academy of Nutrition and Dietetics.



Initial Assessment – Conducted by RDs via ILS’ web-based technology platform to manage patient care.

The initial assessment lasts for one hour.

First follow-up call, conducted by RD for 30 minutes.

Second follow-up call, conducted by RD for 20 minutes

The plan design determines the exact number of telephonic Nutritional Counseling sessions a member receives. Referrals for the sessions can be made by the member, by case managers or by the clinical team. The member’s progress notes are storied on the ILS’ technology platform which is available for case managers to review.


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