Nestor Plana, President & Chief Executive Officer (CEO)
Nestor Plana is the founder, President, and CEO of Independent Living Systems (ILS), with over 25 years of experience in healthcare and public and private development and management.
Nestor previously served as a founding President and COO of Beacon Health Plan in South Florida, where he successfully implemented a long-term care waiver program under a contract with the Florida Department of Elder Affairs. He was also a senior executive with Mercy Hospital Systems, and has served on the Florida Long-Term Care Committee and held the Chairmanship of United Home Health Care.
Nestor has won numerous awards for his accomplishments in structuring ILS as a driving force in healthcare innovation and services for the aging, frail, and chronically ill. In 2011, the American Federation for Aging Research awarded him the Florida Award in Distinction for his vision and leadership in making research and healthy aging a priority in Florida. In the same year, he was named one of the region’s Top Performers in South Florida Magazine’s Movers and Shakers issue. Additionally, Health Evolution Partners awarded Nestor the HealthCare Innovator of the Year Award in 2010.
Ray Noonan, Director of Product Development
Ray Noonan is the Director of Product Development and a co-founder of Independent Living Systems (ILS), with over 40 years of financial and healthcare experiences.
Before ILS, Ray served as a management consultant with Arthur Anderson and as a partner with Ernst & Young. After 20 years in the consulting and public accounting industry, Ray began working as a senior executive with several health plans, including Senior VP of Finance and Development and CFO of Great San Diego Health Plan, VP of Provider Operations at Aetna Health Plan of Southern California, Executive VP of Finance and Administration and CFO of Ramsay HMO, and a Chairman and CEO of Beacon Health Plan, which he co-founded with Nestor Plana. Ray also currently serves on the Board of Directors of Partners at Home, Inc., a California joint venture between ILS and the not-for-profit Partners in Care Foundation of Southern California.
Ray earned a Bachelor’s and a Master’s degree in Industrial Engineering from Lehigh University, Bethlehem, Pennsylvania. He received a National high grade award on the Uniform CPA examination and is a Certified Public Accountant in several states, including Florida.
Floyd Harper, Vice President, Long-term Care Client & Network Development
Floyd Harper is a VP of Independent Living System’s (ILS) Long-Term Care business with an operational risk management focus. He participates in a range of ILS services, systems and supports that draw on his training as a Chartered Property & Casualty Underwriter (CPCU), and contributes to developing and maintaining an integrated network of providers for ILS and affiliated programs.
Prior to joining ILS, Floyd was the owner and administrator of Assisted Living Facilities, one of the earlier networks of Assisted Living providers dedicated to serving managed care program needs. His experience serving diverse populations with numerous needs, in combination with limited funding resources, enables him to provide ILS’ clients with quality service and detailed monitoring of HCBS providers.
Floyd has also served his community as a hospital board member, nursing facility trustee, and home delivered meal volunteer. He has worked with provider networks through industry associations and received the 2000 Leadership Excellence Award from Florida Assisted Living Association.
Josefina Carbonell, Senior Vice President, Long-term Care & Nutrition
Josefina Carbonell is SVP of Long-Term Care and Nutrition at Independent Living Systems (ILS). She directs the integration of healthcare services with strategic national long-term care re-balancing efforts, and oversees the development of local community provider networks to build comprehensive models of care.
In 2001, she was appointed by President George W. Bush as the Assistant Secretary for Aging at the U.S. Department of Health and Human Services (HHS), where she directed all operations of $4.1 billion in Federal grant programs to support community-based long-term care services for the U.S. elderly. She also co-led the implementation of the Medicare Modernization Act, SNP’s and Part D Benefits, as well as served as a principal advocate in the U.S. for independent living for the elderly. Josefina established, modernized, and guided numerous programs, campaigns, and networks in HHS until she joined the ILS management team in January 2009.
Previously, Josefina also served as the chief executive of Little Havana Activities and Nutrition Centers of Dade County, Inc., the nation’s largest aging, health and nutrition services program in Florida geared towards the geriatric Hispanic community. Josephina also serves as a board member for several organizations on aging, including the National Council on Aging, Easter Seals, Partners at Home LLC, Florida Council on Aging, Florida Atlantic University’s Board of Advisors for the Academy on Aging, and Independent Living Community Services, Inc.
Josefina received her Bachelor of Arts degree from Florida International University in Public Administration and External Studies. She continued her education at Harvard University and received a Certificate Degree Program for State and Local Senior Executives from the JFK School of Government.
Celia Nuno, Senior Vice President, Administration & Compliance
Celia brings over 23 years of management experience in the healthcare and managed care industry to Independent Living Systems (ILS), with an emphasis in customer service, claims, compliance and long-term care. As SVP of Administration & Compliance, she helps direct ILS’ focus on promoting and providing supportive housing and community-based services, public and provider education, and ongoing services that enable members to continue living in community based settings. Celia also serves as President of the not-for-profit organization Independent Living Community Services, Inc.
Prior to joining ILS, Celia was the Director of Administration for Neighborhood Health Partnership in Miami, Florida. She serviced as the VP of Administration at Beacon Health Plans, Inc. and Vice President of Customer Service and Claims at Vista Health Plan, Inc.
Scott Griesemer, Chief Operations Officer (COO)
Scott Griesemer is the COO at Independent Living Systems (ILS) with financial, operational, strategic planning and budgeting responsibilities.
Prior to ILS, Scott served as the VP of Technology and Operations Services for Amerigroup Corporation in Virginia Beach, VA. He was responsible for fostering collaboration, support, development and innovation between the Technology Services and the other divisions at the organization, including Claims, Enterprise Workflow Management, Health Plan Services, Provider Data Management, Credentialing and Health Plans. Additionally, Scott was responsible for the Enrollment, Provider Data Management, Credentialing, Quality Assurance and eHealth operational divisions.
Scott has also served as the VP of Information Systems Software Solutions and Business Support at Vista Health Plan in Hollywood, FL. While there, he was responsible for fostering collaboration, support and innovation between IT and the user community to improve administrative efficiencies, accomplish corporate objectives, and create market differentiation. He was also accountable for all enterprise software solution, as well as driving the planning, acquisition, and development of applications to be used in solution frameworks.
Scott holds a Bachelor’s degree in Health Care Administration from Ithaca College in Ithaca, New York. He was a nominee for CIO Ones to Watch Award in 2006 and he is a member of the Managed Care Executive Group Board of Directors.
Hugh Chang Alloy, Chief Financial Officer (CFO)
Hugh Chang Alloy brings over 16 years of financial account experience and a background in managed care, long-term care, and public accounting to Independent Living Systems (ILS), where he leads the Finance and Accounting team as CFO. He is responsible for the day to day operations of the accounting department including financial analysis, cost analysis, accounts receivable, accounts payable, budgeting, and corporate audits. Since 2008, Hugh has also served as the Treasurer of the not-for-profit Independent Living Community Services, Inc. and is a member of the AICPA.
Prior to joining ILS, Hugh was the CFO for America’s Health Choice Medical Plans, Inc. in central Florida. Hugh was also the CFO for the Seminole Indian Tribe of Florida, where he directed over $750 million in revenues annually and led a team of over 25 finance and accounting staff. Hugh has also worked in the public accounting sector, specializing in accounting information systems, business intelligence, and auditing.
Hugh received his Bachelor of Science degree in Accounting from Florida International University. He is a licensed CPA in the State of Illinois.
Mark Bates, Chief Information Officer (CIO)
Mark Bates is the Chief Information Officer (CIO) at Independent Living Systems (ILS), with over 28 years of experience in Healthcare Information Technology. He leads the Information Services team at ILS and is responsible for all technology initiatives.
Mark previously worked at Trover Solutions, the leading nationwide provider of subrogation and healthcare claim auditing services to the US insurance industry. While at Trover, he was awarded a patent as co-inventor of a novel business process for extracting actionable insurance-related information form text. Mark also worked at Humana when it launched its health insurance operation and was responsible for all applications and information technology infrastructure.
Mark received his Bachelor of Science in Computer Science as Rose-Hulman Institute of Technology in Terre Haute, Indiana.
Grace Rodriguez, Vice President, Provider Relations
Grace Rodriguez is the VP of Provider Relations at Independent Living Systems (ILS), where she manages the network development, claims and credentialing departments. Under Grace’s guidance and leadership, ILS has passed all of its Long Term Care audits with 100% compliance.
Grace brings 20 years of managed care experience and a strong operations background to her role. Prior to ILS, Grace worked as the Provider Relations Manager for American Health MSO, where she was responsible for network contracting, training providers, and marketing presentations. She has also served as a Provider Relations and Network Development Representative as Beacon Health Plans and as an account executive representative at Principal Health Plans.
Jeffrey T. King, Vice President, Clinical Operations & Programs
Jeffrey T. King is the VP of Clinical Operations and Programs at Independent Living Systems (ILS). He is responsible for the ILS Care Transition services program & Community Living Care Management program.
Jeffrey’s experience includes overseeing the operations of MCOs through the transition from Medicare +Choice to Medicare Advantage and the introduction of the Prescription Drug (Part D) plan and Special Needs Plan structure, as well as collaborating with the Centers for Medicare and Medicaid Services (CMS), the National Committee for Quality Assurance (NCQA) and the Florida Agency for Health Care Administration (AHCA) for the development and oversight of government program policy.
Jeffrey is also the current Chairman for the Board of Directors for Fellowship House, a multi-service Psychosocial Rehabilitation in Miami, Florida. Since its inception 35 years ago, Fellowship House has become widely recognized as the model for psychosocial rehabilitation and offers vocational, social, employment, case management, outpatient services and residential programs for its approximately 850 annual members.
Ava Reinstein, Vice President, Account Services
Ava Reinstein is the VP of Account Services at Independent Living Systems (ILS), with over 20 years of healthcare operations and project management experiences. Ava oversees a team that services clients and provides support as industry standards change. Additionally, Ava oversees the business process improvement department, which integrates with all ILS lines of to implement effective, efficient and innovative solutions.
Prior to joining ILS, Ava was the VP of Operations at Coventry Health Plan, working with the SNP and Medicaid lines of business where she supported of operations for the development, filing and printing of all member collateral materials, e-commerce and enrollment initiatives. As the Program Manager for Vista Health Plan, Ava managed the corporate project portfolio and oversaw a team of project managers focused on the plan’s top 25 initiatives, which resulted in 98% project completion rate.
Ava received her BA in Mass Communications and a Creative Writing Minor from the University of South Florida, Tampa.
Orlando Monteagudo, Vice President, Food Services Division
Orlando is the VP of the Food Services Division at Independent Living Systems (ILS), where he directs the operations of the catering division including purchasing, inventory, delivery logistics, customer service, financial performance, cost management and analysis.
Previously, Orlando was a consultant for Affiliated Computer Services (ACS), a Fortune 500 company where he helped develop and evaluate new lines of business. He assisted in the financial performance evaluation, reporting, strategic planning, competitive assessment and cost management analysis of the company. Orlando has also served as interim operations manager for the ACS San Antonio National Collections Center supporting marketing activities to the state and local governments under the National Association of Counties (NACo) accounts receivable management program partnership.
Orlando holds a BBA from the University of Miami and graduated from Miami-Dade Community College with an Associate degree in Accounting.